RETURNS & REFUNDS

This policy applies to purchases made through retro21official.com. It is written primarily for orders delivered within the United States. For orders delivered elsewhere, any mandatory consumer rights under applicable local law remain unaffected.

Return window

You may request a return within 14 calendar days of receiving your order. To start a return, email retro21official@gmail.com with your order number and the item you wish to return. Please do not send an item back before receiving return instructions.

Return condition

Returned items must be unworn, unwashed, and in their original condition, with original tags and any included accessories. Trying an item on to assess fit is permitted. If an item arrives damaged, defective, or incorrect, please contact us as soon as possible and include photos so we can help resolve the issue.

Return shipping

For a change-of-mind return, including a size or color preference, the customer is responsible for return shipping. If we sent the wrong item or the item arrived damaged or defective, we will cover reasonable return shipping costs or provide another suitable solution. We recommend using a tracked shipping service.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, we will issue a refund to the original payment method within 7 business days. Your bank or payment provider may need additional time to post the refund. We do not charge a restocking fee.

Exchanges

We do not currently offer direct exchanges. If you would like another size or color, please request a return for the original item and place a new order.

Contact

For return requests or questions about a refund, contact retro21official@gmail.com. We will provide the appropriate return address in our return instructions. Please do not send returns to an address found elsewhere on the website without confirming it with us first.