SHIPPING & DELIVERY

Thank you for shopping with Retro21. We ship orders with tracking and aim to provide a clear, reliable delivery experience. The information below applies primarily to orders delivered in the United States. Available destinations and shipping options are confirmed at checkout.

1. Order processing

In-stock orders are usually prepared within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays begin processing on the next business day. Processing can take longer during product launches, promotions, holidays, or other high-volume periods. Business days exclude weekends and public holidays at the fulfillment location.

2. Shipping cost and estimated delivery

Standard shipping is currently free for destinations available at checkout. For U.S. orders, standard delivery is estimated to take 7–15 business days after dispatch. Remote destinations, customs checks, carrier delays, severe weather, and holiday periods can extend delivery to 20 business days or longer in exceptional circumstances. Delivery times are estimates, not guaranteed arrival dates. Estimates for other destinations may vary.

3. Pre-order items

A pre-order item's estimated dispatch date is shown on its product page. If an order includes both in-stock and pre-order items, we may ship them together once all items are ready. Please contact us before placing your order if you need to ask about separate delivery.

4. Tracking

When your order ships, we will send a confirmation email with tracking information. Tracking updates may take 1–3 business days to appear after the carrier receives the parcel.

5. Taxes, duties and import charges

The total payable at checkout shows the charges collected for your order. If a product or order states that taxes and duties are included and a carrier requests an unexpected import or customs payment, please contact us at retro21official@gmail.com with your order number and the carrier's notice before paying. We will review the charge and help resolve it. Customs procedures can vary by destination and carrier.

6. Shipping addresses

Please provide a complete and accurate delivery address, including any apartment or unit number, street, city, state or province, postal code, and a phone number where required. Some services or destinations may not support PO Boxes, parcel lockers, or APO, FPO, or DPO addresses. Contact us before ordering if you are unsure whether your address can be served.

7. Address changes and cancellations

If you need to change your delivery address or cancel an order, email retro21official@gmail.com as soon as possible. We will do our best to help before dispatch, but changes or cancellation may not be possible once processing or shipping has begun.

8. Delivery issues

If tracking says your parcel was delivered but you cannot find it, please first check the delivery location, building reception, household members, neighbors, and your local carrier. If it is still missing, contact us with your order number. We will review the tracking information and assist with a carrier investigation where possible. Each case is assessed using the available evidence and applicable law.

9. Lost or damaged parcels

If a parcel appears lost or arrives damaged, contact us promptly with your order number. For damage, please retain the item and original packaging and send clear photos of the parcel, shipping label, and affected item. We will review the issue and explain the available resolution.

10. Returns and support

For information about returning an item after delivery, please read our Returns & Refunds Policy. For shipping questions, contact retro21official@gmail.com.